PRIVACY POLICY FOR SUPERMOSS
At Natural Pack Inc., we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, purchase our products, or engage with us through text messaging services related to our SuperMoss brand.
By using our services, you consent to the collection and use of your personal data as outlined in this policy. Please read this policy carefully to understand our views and practices regarding your personal information.
1. Information We Collect
We collect personal data from you when you engage with our website, make a purchase, subscribe to our newsletters, or interact with our mobile services. This may include:
- Personal Identification Information: Name, email address, phone number, shipping address, and payment information.
- Mobile Information: When you opt-in to receive text messages or participate in text message campaigns, we may collect phone numbers, message history, and other interaction data.
- Website Usage Information: Information collected via cookies or other tracking technologies about how you interact with our website, such as IP address, browser type, and device information.
2. How We Use Your Information
We use the information we collect for several purposes, including:
- To process and complete transactions
- To communicate with you regarding your orders, promotions, or service updates
- To provide customer support
- To send marketing and promotional content (with your consent)
- To improve our products and services through analytics and feedback
- To ensure compliance with legal obligations
3. Text Messaging and 10DLC Compliance
By opting into our 10DLC text messaging campaigns (including marketing and transactional messages), you consent to receive text messages from Natural Pack Inc. These messages may include updates on order status, promotional offers, or other relevant communications.
We adhere to the following practices to remain compliant with 10DLC (10-Digit Long Code) Campaigns:
- Opt-In Consent: You will be required to explicitly opt-in before receiving any promotional text messages.
- Opt-Out Instructions: You may opt-out of receiving text messages at any time by following the instructions provided in each message (e.g., by replying “STOP”).
- Message Frequency: We will notify you of the approximate frequency of messages upon opting in.
- No Mobile Information Sharing:
- No sharing of mobile information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Third-Party Data Sharing Exclusion: All other data categories, excluding text messaging opt-in information, may be shared with trusted third-party service providers to improve services, process payments, or fulfill orders. These providers are required to keep your information confidential and only use it for the intended purposes.
4. How We Protect Your Information
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure servers, and regular security audits.
While we strive to protect your data, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have certain rights regarding your personal data, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update your personal data if it is inaccurate.
- Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails or text messages at any time by following the opt-out instructions in those communications.
- Withdraw Consent: If you have previously provided consent for certain data processing activities (such as receiving promotional messages), you can withdraw that consent at any time.
To exercise these rights, please contact us using the contact information provided below.
6. Cookies and Tracking Technologies
We may use cookies and other tracking technologies on our website to improve user experience, analyze website traffic, and serve personalized advertisements. You can manage your cookie preferences through your browser settings.
7. Children’s Privacy
Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make significant changes to how we handle your personal information, we will notify you by updating the “Last Updated” date at the top of this policy and may provide additional notice via email or on our website.
9. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:
Natural Pack Inc.
[email protected]
805.933.4888
By engaging with Natural Pack Inc. and using our services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and use of your personal information as described above.
Last Updated: 12.12.24
